Mandatory updating of the COVID-19 tracking system by citizens

Due to the increased number of examinations that result in the detection of a large number of positive cases, the Ministry of Health announces to the citizens that all confirmed cases must now fill out an online form to better serve them and facilitate the tracking process. The original announcement in Greek can be accessed here. 

It is reminded that the citizens receive a text message the next day after their diagnosis on the mobile phone that they stated during their sampling. The message contains a link to passwords to confirm their details, state their contacts and their personal physician so that he can monitor and release them, and have the ability to issue the necessary release certificates upon completion. their period of self-limitation. 

The personal electronic form can be filled in by the citizen, or in cases of minors by the parent / guardian, via smart phone, tablet or computer at the electronic address, receiving passwords which are valid for 48 hours from the time of receipt of the sms. Within these 48 hours the citizen can edit and save his electronic form, and then submit it to the Ministry of Health by pressing the registration button. It is noted that in case the electronic form is not filled in correctly, then the personal physician will not be able to release the case and the person will not be able to receive a certificate of recovery from the Republic of Cyprus. 

The completion of the electronic form is considered necessary to ensure the release, the declaration of close contacts and the informing of the personal physician in time, so that there are no delays through the process of tracking and telephone interviews due to the increased workload. 

For instructions on filling out the online form, citizens can, after receiving the link and passwords, contact 22514241, 22514242, 22514243, 22514244 and 22514248 (Monday to Sunday 08: 00-00: 00). 

In case a person does not receive a text message with the passwords and the link within 24 hours from his / her test, he / she can contact the Tracking Team at 22514264, 22514258, 22514259, 22771923 (Monday-Sunday 08: 00-00: 00) or by email or with the laboratory where the examination was performed, to check that his data was sent correctly to the Ministry of Health.